Risk Policy Lead, Consumer
You Will:
- Be the consumer risk policy subject matter expert around the domains of payment fraud (cards/wallets), account/user security to various company functions including product, analytics, data science, marketing, and business development.
- Conceive, launch and deliver strategic policy projects to reduce risks and fraud in the consumer payments space.
- Own and drive continuous improvements in payments risk metrics.
- Perform risk assessments for new products/features/processes and implement relevant mitigation.
- Identify and analyse emerging risks and trends, and provide recommendations for policy and procedure changes as necessary to mitigate related risks.
- Engage with cross-functional stakeholders in engineering, data science, data analytics, product, and business teams to implement risk mitigation and improvement solutions.
- Optimise risk controls and processes to monitor high risk transactions and activities while minimising false positives and manual reviews.
- Report facts to senior and executive management in a clear, concise and data-driven manner.
What You Need:
- Minimum work experience of 5 years preferably in strategy consulting, change delivery management, analytics, or operations.
- Experience in the fintech/payment service provider space is advantageous.
- Good understanding of the fraud space with hands-on knowledge of fraud, payments/e- commerce, risk policy development, or risk enforcement work.
- Problem-solving, positive and constructive attitude is a must.
- Comfortable in dealing with ambiguity and operating in fast-changing, unstructured environments. Strong track record of exercising sound judgment in the absence of direction.
- Structured, factual and data-driven. Ability to deep dive into data then elaborate clear and synthetic insights.
- Stakeholder management experience, especially with senior executives.
- Fair amount of experience in data analysis (using Excel or SQL) and dashboard building (using Tableau).
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