Business Operations Executive

Job Description
  • Provide technical support for internal and external stakeholders of Traveloka Accommodation products and systems.
  • Work closely with the product development team, as well as other internal and external teams to provide timely manner and quality support.
  • Receive, analyze, gather more information, prioritize, document, and actively resolve or escalate request/issue until its resolution.
  • Maintain an up-to-date support process and instructions as well as product knowledge base for stakeholders.

Requirements (Education, Technical Skills, Relevant Experiences)
  • Bachelor's degree from a reputable university.
  • A Computer science or IT-related major is an advantage but not a must.
  • Extensive work experience in application support or software technical support is preferable.
  • Excellent communication skills (verbal and written). Ability to present concepts/ideas to different types of audiences.
  • English language fluency (verbal and written) is required.
  • Self-motivated, strong interpersonal skills focus on rapport-building, information gathering, and listening skills.
  • Proven analytical & problem-solving skills, with good attention to detail, high curiosity, and structured-thinking processes.
  • Strong task prioritization & execution in a dynamic and fast-paced environment.
  • Strong end-users documentation skills.

Interested? Apply this vacancy on:

Work Opportunity at Traveloka in June 2022 - Loker Startup

2023. All rights reserved.