Key Account Manager

What You'll Be Doing
  • Achieve Monthly Target in revenue growth from current customers, renewal, or reactivation of churned customers in a form of Job Order Value from Job Farmed
  • Ensure customer satisfaction and happiness by achieving +50 NPS, Customer Health Score, Issue Resolution, and 75% of retention
  • Achieve Overall Growth target from total accounts per Quarter measured by Hubbers Growth and MRR
  • Set a plan for upselling and cross-selling activities for customers (Can be soft-selling)
  • Achieve liquidity target from given cross border job (Differentiate New Business and Refarming Jobs)
  • Focus on operational excellence by ensuring SLA for hiring process from Recruitment Team (CV Sent, Interview)

Why You Should Join Us
  • High International Exposure with our key clients from Singapore, Hong Kong, Australia, and many more soon
  • Key strategic role in the company and exposed in the end to end process of our business that will be a great learning
  • Positive and open working environment
  • Fair compensation and benefit scheme
  • Little-to-no micro-management

Who We Are Looking For
  • Someone who has experience in Strategic Customer / Stakeholder Management
  • Someone who has good communication skill and must be fluent in English
  • Data-driven in decision-making
  • Execution Excellence: Someone who is able to drive implementation and execute tasks fast
  • Leadership: Someone who has experience in leading a team
  • Someone who has some recruitment background (nice to have)

Interested? Apply this vacancy on:

Work Opportunity at Glints in June 2022 - Loker Startup

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