Executive Customer Experience
  • Extract, analyze, and monitor quantitative customer experience metrics from multiple data sources using various business intelligence tools
  • Gather qualitative customer feedback via research methodologies like surveys, interviews, and usability tests
  • Conduct market and competitor analysis on trends and opportunities in e-commerce
  • Relay actionable insights to relevant stakeholders in engaging and digestible formats – whether with tools and systems, reports, dashboards, or presentations
  • Collaborate with other departments in formulating strategies to improve customer satisfaction across the entire shopping journey
  • The rally, lead, and coordinate project teams to implement the resulting process improvements or to build new tools or product features
  • Interface with both commercial (Buying, Marketing) and technical (Operations, Web Design, Engineering)

  • Bachelors’ or Masters’ degree from a reputable university
  • At least 2 years of experience in consumer insights, data analysis, strategy/ consulting, or project management
  • Analytical and critical thinking, excellent communication and presentation skills
  • Skilled at managing multiple cross-functional projects at a time
  • Experienced with leading diverse teams whose members are not under his/her direct supervision
  • Strong background in Excel and PowerPoint
  • Working knowledge on technical/analytical toolkits such as SQL, GA, Tableau

Interested? Apply this vacancy on:

Work Opportunity at Zalora Indonesia in June 2022 - Loker Startup

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