Account Manager
Key objectives
- Be a trusted partner and advocate for Xendit's valuable customers
- Build strong happy customers relationships to achieve long-term success
- Determine customers' needs, goals, and dreams, and collaborate with them to implement solutions
- Monitor and manage customers' health
- Work as part of the team to develop strategies for scale and growth
You may be a good fit if you
- Have at least 5 years of experience in client-facing roles within a rapidly growing organization
- Have experience in Fintech/ Cryptocurrency/ SAAS/ startup companies
- Can operate in a highly ambiguous and fast-paced environment
- Have a knack for working well with a wide range of people, both internally and externally, and am able to empathise with them
- Have a natural curiosity as to how businesses work and move money, and will be an advocate for our top customers
- Can effortlessly navigate tough negotiations and formulate positive outcomes for all parties
- Are great at technical troubleshooting and are comfortable with technical terms
- Can understand APIs and able to explain clearly to technical customers
- Can structure complex enterprise requirements, craft custom solutions, and lead integration conversations in a consultative manner
- Have a flair for data analytics and are familiar with Excel and SQL
- Have project management experience, and can manage stakeholders’ expectations
- Possess superior verbal and written communication skills in both Indonesian and English
- Are weirdly passionate about Payments, Finance, Trading, Cryptocurrencies, Software, and Startup