Customer Success Team Lead Indonesia
Yogyakarta, Indonesia

What you will do:
  • Lead the Customer Success team by inspiring and training the team for growth
  • Monitoring team members' daily tasks
  • Ensure KPIs achievement - both individual and team-based
  • Track, monitor, and communicate the progress of the team to the manager
  • Assisting team members with their personal development and career goal
  • Regularly check up with the team to evaluate individual progress
  • Contribute to share your ideas for continuous operation improvement

  • Clear and fluent in English communication
  • 2+ years experience in leading a Customer Service-related team with proven track record in achieving Customer Service/Customer Support team KPIs
  • Bachelor’s degree / Diploma in any field, IT field is an advantage
  • Preferably has experience in startup or digital industry
  • Experience working at a hosting/domain company is an advantage
  • Prior knowledge about hosting, domain, and server would be an advantage
  • Familiarity with data analysis
  • Excellent analytical thinking and problem-solving skills
  • Fast learner & target oriented

What We Offer:
  • Enjoy working from anywhere (can be from the office, from home, and/or any other place)
  • Psychological counseling, because your mental health matters!
  • Healthy working environment that encourages you to have a good work-life balance.
  • Be a part of inspiring working culture.
  • Promising career path, unlimited opportunities, and exciting challenges to make you feel genuine enjoyment at work
  • Enjoy being surrounded by smart and driven people.
  • Access to reference books, training courses, and international conferences to support your professional development.
  • Benefit from other motivational perks such as a birthday prize, a special gift for the best team member, and much more!

Interested? Apply this vacancy on:

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