Work Opportunity at Niagahoster in November 2022 - Loker Startup

Customer Success Team Lead Indonesia

Yogyakarta, Indonesia

What you will do:

• Lead the Customer Success team by inspiring and training the team for growth
• Monitoring team members' daily tasks
• Ensure KPIs achievement - both individual and team-based
• Track, monitor, and communicate the progress of the team to the manager
• Assisting team members with their personal development and career goal
• Regularly check up with the team to evaluate individual progress
• Contribute to share your ideas for continuous operation improvement

REQUIREMENTS

• Clear and fluent in English communication
• 2+ years experience in leading a Customer Service-related team with proven track record in achieving Customer Service/Customer Support team KPIs
• Bachelor’s degree / Diploma in any field, IT field is an advantage
• Preferably has experience in startup or digital industry
• Experience working at a hosting/domain company is an advantage
• Prior knowledge about hosting, domain, and server would be an advantage
• Familiarity with data analysis
• Excellent analytical thinking and problem-solving skills
• Fast learner & target oriented

What We Offer:

• Enjoy working from anywhere (can be from the office, from home, and/or any other place)
• Psychological counseling, because your mental health matters!
• Healthy working environment that encourages you to have a good work-life balance.
• Be a part of inspiring working culture.
• Promising career path, unlimited opportunities, and exciting challenges to make you feel genuine enjoyment at work
• Enjoy being surrounded by smart and driven people.
• Access to reference books, training courses, and international conferences to support your professional development.
• Benefit from other motivational perks such as a birthday prize, a special gift for the best team member, and much more!

Interested? Apply this vacancy on: