Customer Success Team Lead Indonesia
Yogyakarta, Indonesia
What you will do:
- Lead the Customer Success team by inspiring and training the team for growth
- Monitoring team members' daily tasks
- Ensure KPIs achievement - both individual and team-based
- Track, monitor, and communicate the progress of the team to the manager
- Assisting team members with their personal development and career goal
- Regularly check up with the team to evaluate individual progress
- Contribute to share your ideas for continuous operation improvement
REQUIREMENTS
- Clear and fluent in English communication
- 2+ years experience in leading a Customer Service-related team with proven track record in achieving Customer Service/Customer Support team KPIs
- Bachelor’s degree / Diploma in any field, IT field is an advantage
- Preferably has experience in startup or digital industry
- Experience working at a hosting/domain company is an advantage
- Prior knowledge about hosting, domain, and server would be an advantage
- Familiarity with data analysis
- Excellent analytical thinking and problem-solving skills
- Fast learner & target oriented
What We Offer:
- Enjoy working from anywhere (can be from the office, from home, and/or any other place)
- Psychological counseling, because your mental health matters!
- Healthy working environment that encourages you to have a good work-life balance.
- Be a part of inspiring working culture.
- Promising career path, unlimited opportunities, and exciting challenges to make you feel genuine enjoyment at work
- Enjoy being surrounded by smart and driven people.
- Access to reference books, training courses, and international conferences to support your professional development.
- Benefit from other motivational perks such as a birthday prize, a special gift for the best team member, and much more!
