Career Opportunity at Drawinbox - April 2023

Associate Director - Customer Success
Roles And Responsibilities:
  • Manage a team of techno-functional consultants and managers. Also, provide recommendations on the process to Darwinbox’s enterprise clients.
  • Act as a techno-functional consultant and provide recommendations on process.
  • Configure and manage client’s instance on Darwinbox; Assist and Train clients to do it on their own.
  • Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals.
  • Drive product adoption, increasing overall retention and achieving process success for customers.
  • Support clients during critical HR events like Appraisal, Increments etc.
  • Support clients to resolve queries or bugs, as and when required.
  • Gather feedback on product experience during the entire customer lifecycle via targeted surveys.
  • Identify prime targets for up-sell/cross-sell and engage the Sales team to execute on those opportunities.
  • Share best practices with clients on how to achieve product success with Darwinbox.
  • Identify risks proactively, mitigate and escalate as deemed appropriate.

Who are we looking for?
  • 13+ years of experience in HR tech implementation, HR consulting, or HR roles.
  • MBA/PGDM (preferably in HR) or relevant work experience after graduation.
  • Understanding of HR or educational background in the same will be an added advantage.

Required Technical Competencies:
  • HCM platform, understanding of Technology systems. HRMS system implementation and understanding would be preferred.
  • Productivity tools like MS Word, and MS PowerPoint
  • Ability to work with complex data-sets, validate data, and use tools like MS Excel
  • Project management tools

You will thrive in this role and Darwinbox if you are:
  • A hustler who can work in a fast-paced environment, stretch yourself, and go above and beyond the call of duty to learn, grow, and leave an impact
  • Responsible and take complete ownership of projects assigned to you
  • Curious and can learn things fast
  • Analytical and can solve problems on-the-go
  • Diligent and can track action items, follow-up, ensure smooth delivery, and manage project documentation
  • A team player who is dependable and helpful
  • A people’s person who can communicate well, manage tough conversations, and get along with external and internal stakeholders across functions to get things done

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Tag: Employment, S2, Relationship, HRtech, Others,.


Career Opportunity at Drawinbox - April 2023

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