IT Support

Job description
IT Support is responsible for the installation and maintenance of IT hardware and software and makes sure it's usable for all employees in the office. Candidates must be able to provide IT assistance in the office and collaborate as a team. If you clearly understand and are able to function in this role, join us now!

  • Resolving problems with networks and other computer systems;
  • Diagnosing system errors and other issues;
  • Following up with customers to ensure full resolution of issues;
  • Running reports to analyze common complaints and problems;
  • Installing or changing software to fix issues;
  • Provide accurate information on IT products or services;
  • Record events and problems and their resolution in logs;
  • Identify and suggest possible improvements on procedures;
  • Install, modify, and repair computer hardware and software;
  • Clean up computers;
  • Replacing or repairing the necessary parts.
Job requirements:
  • Domicile in DI Yogyakarta 
  • Proven experience as a help desk technician or other IT support role;
  • Working experiences in the IT network especially with Mikrotik (IP 4. Hotspot, Routing, Load Balance / Fail-Over), cable crimping;
  • Hands-on experience and familiarity in managing various OS: Linux (Ubuntu-based / CentOS) / Windows / macOS;
  • Able to use some computer software such as LDAP, UNIFI, VirtualBox / Proxmox, SIP Client / Issabel / Elastix (knowing about ansible will be valued);
  • Good understanding of programming language (knowing about python will be valued)
  • Tech-savvy with working knowledge of office automation products, databases, and remote control;
  • Good understanding of computer systems, mobile devices, network devices, and other tech products;
  • Ability to diagnose and resolve various technical issues (hardware, software, system, network);
  • Willing to work at our office (Jogja);
  • Excellent communication skills;
  • Customer-oriented and cool-tempered;
  • Analytical and problem-solving skills.
Working Advantage:
  • Have flexible work hours;
  • Enjoy working at a comfortable office in Yogyakarta;
  • Be a part of an inspiring working culture;
  • Enjoy being surrounded by smart and driven people;
  • Access to reference books, training courses, and international conferences to support your professional development;
  • Benefit from other motivational perks such as a birthday prize, lottery, a special gift for the best team member, and much more!
Interested? Apply this vacancy on:

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