Customer Growth Strategy, GoFood

What You Will Do
  • Lead GoFood’s customer growth initiatives, strategies, and implementation, with primary focus on customer lifecycle management - creating customer pathway from the moment user joins to maturity
  • Work closely with the Research and Intelligence team to conduct deeper data analysis and prioritization
  • Collaborate with Region, Consumer Platform, Marketing, and Transport teams in the development and implementation of initiatives and strategies
  • Prepare routine reports of key customer metrics analysis as a basis of rationale and recommendations to upper management, including CxOs of Gojek and GoTo Group
  • Conduct competitive benchmarking and analysis with local and international counterparts

What You Will Need
  • At least 4 years of experience in a strategy or project management role at a tech or consulting company
  • Strong critical thinking, coordination, and stakeholder management skills to drive analysis and cross-collaborations independently
  • High level of precision and attention to detail to produce accurate sources of truth for management’s decision making
  • Understanding SQL is mandatory to bring insights into end-to-end customer lifecycle & performance analysis. Also, strong proficiency in Microsoft Excel and PowerPoint would be a good plus
Interested? Apply this vacancy on:

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