Helpdesk Engineer
Job Description
- Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end-users’ requirements
- Troubleshoot and resolve application issues, maintain and update technical support documentation
- Handle asset management, maintain inventory, and liaise with vendors
- Manage IT infrastructure, system monitoring, and reports
- Implement and monitor office IT security and antivirus
- Other duties include performing first level troubleshooting and support for scheduled server backups
Job Requirements
- Diploma or degree in computer sciences, information technology or related discipline
- In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
- Hands-on experience in Windows server administration and basic knowledge in Linux server administration
- Understanding of TCP/IP, IP addressing, and LAN Technology including switching and routing fundamentals
- Strong analytical and troubleshooting skills
- Competent at documenting standard/applications operating procedures
- Good interpersonal and communication skills to interact effectively at all levels
- Ability to cover after-office hours and weekend support if there are any infrastructure issues
- High-potential fresh graduates with no prior experience are welcome
