Web Hosting Customer Success Specialist - Global Team (English Speaker)

  • Communicate with customers and solve their technical issues related to website via live chat.
  • Assist Customers with exact guidance and resolutions.
  • Going the extra mile for each Customer is part of the job.
  • Focus on the Customer’s success by offering additional services, tools, and products.
  • Response and check abuse of service (spam/phishing).
  • Constantly grow - learn about IT every day to become a web hosting expert.

Minimum Qualifications and Experience
  • Strong English communication skills (C1 or higher)/TOEFL ITP (600)/IELTS (6,5)
  • Proven motivation to develop skills on IT and customer-related skills
  • Min Diploma in any field (IT field is a plus)
  • Customer focused. Strong ambition in helping customers and solve their problem
  • Well developed communication skill, confident, and collaborative
  • Availability to work on flexible schedule (full-time only, morning/day/night shifts)
  • Having a basic knowledge in the domain, hosting, blog, and website.

What we offer:
  • 3.5 week paid training course in technology, product, and communication knowledge.
  • Full remote working opportunities - everyone from Indonesia is welcome.
  • Individual monthly unlimited bonuses right after finishing training.
  • A supportive global team who are eager to share their knowledge and spend time with you.
  • Continuous personal development: books, workshops, individual mentorship.
  • Career growth and active internal promotions - 75+ talents from the Customer Success team have excelled in their positions throughout 2021!
  • Extraordinary team buildings, birthday presents, company events, and more!

Interested? Apply this vacancy on:

Work Opportunity at Niagahoster in June 2022 - Loker Startup

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